HCO 寄錯顏色 請教客服的回答 不大了解????????

Hey ___,
> >
> > We never like to hear about less-than-ideal experiences; moving forward,
> > here's how we can solve this.
> >
> > Don't worry about sending the wrong merchandise back to us, you can go
> > ahead and hang onto it. 這句是叫我不要寄回去? 保留錯的這件嗎？
> >
> > We are going to determine why the wrong merchandise was sent with your
> > order. Once this review has been completed we will send out your
> Manhattan Beach right away at no additional cost using FedEx International
> Delivery. 是在說又要寄一件對的給我不用fedex運費? 不是要我再買一件??

> > You may see an authorization hold on your account for the amount of the
> > item, but that will fall off of your account as soon as your item ships.
> > We'd like to prevent this from happening in the future, so please forward
> > the following information to us:
> >
> > * Description/Name of item ordered:
> > * Item # ordered:
> > * Color:
> > * Size:
> >
> > * Description/Name of item received:
> > * Item # Received:
> > * Color:
> > * Size:
> >
> > You'll have to pay customs fees again when your new package arrives.啊還要再付一次稅@@"
> > However, please fax your customs invoice to us at 614.219.5063 and we'll
> > credit the cost of the customs fees to your VISA ending in 9999. 啊只退海關的稅給我嗎?
> >
> > Jessica
> > Customer Service
> > Hollister Co.
> > Check us out!

第一次買hco 九件 裡頭有三件是B級次等貨(內標)，其中2件是特價品那就算了 沒特價的也有B級貨= =" 請問各位買到B級貨是正常的嗎?? 謝謝各位大大 頭真的蠻痛的.......