各位大大,我申請APP 軟體退費,回信看不懂請幫我翻譯

前情提要:我不小心買了一個叫I PHOTO 09的軟體(因為我不知道ITURNS的圖片連結在那裡,我以為要買這個才可以用),所以我寫了一封信給APPLE,說我不懂它們軟體的操作,所以我想退掉這個軟體,然後他回信了,可是我看不懂意思,請懂英文的大大幫我解答一下,它到底是願意退給我還是不願意?

Dear Chun,

Tori here from iTunes. This is just a quick follow up email to let you know that I have refunded you for "iPhoto" which I am sorry to learn did not meet the standard of quality you have come to expect from the iTunes Store.

I have reversed the charge for the purchase. The credit of $4.99 should be posted within five business days.

I have also submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks.

I hope that you continue to enjoy using the iTunes Store, Chun. I'll be happy to do whatever I can to help you out if you have any further questions or concerns. Have a great weekend!

Sincerely,

Tori
iTunes Store customer Support
My hours are Thursday 22-Saturday 24 1:30-9:30, Sunday 25-Monday 26 1:00-9:00, Wednesday 28- Friday 30 1:00-9:00

Thank you for the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Dear Chun,

Thanks for contacting iTunes support. I understand that you would like a refund for "iPhoto" because you are not satisfied with the controls. My name is Tori and I would be happy to help you out today.

The order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I have "iPhoto" for you. Please note that processing can take up to five business days from the date of purchase. Thank you for your patience in this matter.

You will hear back from me soon, Chun. I hope you are having a great day!

Sincerely,

Tori
iTunes Store customer Support
My hours are Thursday 22-Saturday 24 1:30-9:30, Sunday 25-Monday 26 1:00-9:00, Wednesday 28- Friday 30 1:00-9:00

Thank you for the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.