From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, we will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. We also will not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
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小弟不才, 我看不出這跟樓主要求合理的更換維修有甚麼關係?
依照描述樓主頂多只是 heavy use
看不出那裏是abuse了?
正常使用結果保固期內壞了
那我合理懷疑產品偷工減料
如果原廠不提供"五年保固"
敢咬定不是材料或製作方式的缺陷或是樓主濫用產品
那I 服了 YOU, TUMI
