derek_yeh wrote:
現在還在出貨中，我想你們老闆的資訊....
我想他只是想藉題發揮吧. 可能他的公司競爭不過大陸廠商, 被幹掉了. 只好上來放些話. 取個暖.
個人積分：156分
文章編號：15775398
個人積分：0分
文章編號：15850105
5-Year Warranty
Covers All Tumi brand products
Tumi's Total Commitment™ Warranty
Welcome to the world of Tumi - the finest brand of travel, business and lifestyle accessories. Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is second to none. Specifically, we make three promises to our customers:
1.You will enjoy using innovative products that are designed and manufactured to be the best;
2.You will experience world-class customer service for as long you own your product;
3.For five (5) years after you purchase a Tumi product, virtually any problem that you encounter with the product will be covered by our warranty.
Tumi's warranty is just a small part of the ownership experience that we provide to our customers, and you will find that it is straightforward and comprehensive.
First Year of Ownership: Totally Worry Free
For the first twelve (12) months of ownership, if any damage - including damage caused by airlines or wear and tear - happens to your Tumi product, Tumi will cover all repair expenses, including shipping costs to and from our repair facility. The only exceptions to this are purely cosmetic damage, such as scratched leather, and incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
Years Two through Five: Full Coverage
Through your fifth year of ownership, Tumi will cover all of the repair costs for any problems that result from defective materials or workmanship, including any structural problems or damage from wear and tear. The only exceptions to this are damage caused by obvious abuse of the product, purely cosmetic damage and incidental or consequential damages as described above.
Your only responsibility is to ship your bag to us for repair, or take the bag to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal handling and shipping fee. Many repairs can actually be handled right in the store, but if your bag does need to be sent to our facility, we will repair the bag quickly and ship it back at no cost to you. In those rare cases mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any repair costs that may be involved.
A Lifetime of Service
We have never seen a product problem due to a manufacturing defect show up after five years of use, but we do have many customers with older bags that they would like to have refurbished, or to have broken or worn out parts replaced. For these customers, we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest possible cost.
Total Commitment
The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, 7 days a week via email or call 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the US and Canada, please see the list of international centers that follows.)
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-free coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our warranty services only apply to products that were purchased from an authorized Tumi store or dealer.
再比較一下以下Targus的...應該不難看到差異
對筆記型電腦包提供有限制的終身保固：Targus 向購買消費者擔保其所售出的產品在材料或工藝上沒有任何瑕疵。本保固的範圍並不包括意外損壞、自然損耗、消耗品耗損、誤用、保養不當或改裝，也不包括不可抗力，例如洪水和地震。 本保固在消費者購買並擁有此產品期間有效。如果購買消費者出售或轉讓此產品，本保固即告終止。要告知保固範圍內的瑕疵，請聯系 客戶服務部 www.targus.com/support 並選擇所在的國家/地區。也可寫信給產品購買所在的國家/地區的 Targus 辦公室。請提供自己的電話號碼，以便我們能與您取得聯絡。如果檢查後發現產品在材料或工藝上存在缺陷，我們可以選擇免費為您維修或更換產品，並將產品返還 給您。我們會免除產品檢測費及返還時的運費。本保固不對與保固問題有關的突發或連帶損失之責任。有些司法轄區不允許排除、限制突發或連帶損失，因此上述限 制或免責條款可能並不適用於您。本保固賦予您特定的法律權利。
終身保固....哈哈...
個人積分：8分
文章編號：21087350
個人積分：0分
文章編號：21806884
