Thank you for contacting Sony Ericsson Customer Care Centre. We appreciate your patience and apologise for the delay in responding to your e-mail.
Answer:
Regarding to your e-mail enquiry about M600I new firmware previously. We would like to inform you that the new firmware version R9EC available now. You can bring along your phone with original invoice to our Customer Service Centre for firmware update. Besides, please kindly backup your phone data by yourself to avoid the data corruption.
Address of Hong Kong Sony Ericsson Customer Service Centres:
(a) RM 5207, Hope Well Centre, 183 Queen's Rd East, Wan Chai, Hong Kong
Tel: (852) 2881 8511
(b) Room 1109, Park-in Commercial Centre, 56 Dundas Street, Kowloon
Tel: (852) 2780 5541
Operating hours: 11:00-20:00 (Mon-Sat), 12:00-16:00 (Sun and public holidays)
We are now providing two innovative services: "Update Service" and "Appointment Service"
"Update Service": It enables your Sony Ericsson mobile phone to experience the updated software from time-to-time! You just follow several simple and easy steps at www.sonyericsson.com/updateservice to complete the software update yourself.
"Appointment Service": It gives you an instant service at our Customer Service Centre! After making appointment at Call Centre 82038863, our delegated staff of Customer Service Centre will receive your Sony Ericsson product for checking directly during the appointment period.
For service details, please contact our Call Centre at 82038863 (The office hour of Call Centre is : Monday to Saturday: from 9am to 8pm, Sunday & public holiday: closed)
Please contact us again by email or our Call Centre at (852) 8203 8863 if we can be of further assistance . You are also suggested to visit our website at www.sonyericsson.com for more information and support on our products.
Thank you & regards,
/Mike Cheng
Sony Ericsson Customer Care Center
