Every day, at TomTom, we work very hard to bring you the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services and software that your sat nav runs on.
It has become clear that some of our older generation navigation devices do not have sufficient resources to run the newest maps and software available.
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AN APOLOGY
Some TomTom START owners have been led to believe that their navigation device is no longer supported.
There are multiple versions of the TomTom START devices – and we have proactively communicated with owners of those devices on which maps and services can no longer be purchased.
However, customers can also identify whether their START device is included in this list by checking the first two letters of the serial number on their device against those listed below.
List of START devices on which maps and services can no longer be purchased:
TomTom START 20: First two letters of serial number – ‘AO’
TomTom START 25: ‘BK’
TomTom START 45: ‘GT’
TomTom START 55: ‘GU’
TomTom START 60: ‘WM’
This link will help customers to locate the serial number on their device:Click Here
If your device has Lifetime Maps you will continue to receive updates.
We sincerely apologise for any confusion caused.
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HOW IT WILL AFFECT YOUR DEVICE
For affected devices (see the full list of affected devices at the end of the page),
You will not be able to renew maps or services.
If you have an active subscription to map updates or TomTom services, you will continue receiving those until the subscription runs out.
You will not receive new software updates.
Your device will continue to function as it does now, but your map will become out-of-date and as such navigation will be less accurate.
LIST OF AFFECTED DEVICES
Devices no longer supported:
GO 750 (W7)XL 2nd Edition (RC/RI/RN/RV)XXL 530(RY)/535(RW)/540(RX)/550(GL) SERIES
ONE 4th Edition (PC/PF/PI/PL/PO/PQ)START (XB/XD/XF/XH)EASE (XI/XJ/XK/XL)
PLUS (XN/XM)XL 4th Edition (GJ/GI/GK/GP)GO 1000 (TD/TB)
GO 1005 (SF/SB)VIA 110(AG)/130(AV)/220(AQ)VIA 120 (AN/AU/FM)
XXL CLASSIC SERIES (GQ)GO 700 (M5)GO 630 (JB)
GO 720 (M6)GO 730 (J4)GO 740 (WR/WL)
GO 750 (W4)GO I90 (DC)ONE IQ ROUTES (P1/PS/P2/PU)
ONE 140 (RED) (PM)XL 3rd Edition (R1/RS/R2/R4/RU)GO 820 (FT)
GO 825 (FY)START 20(AO)/25(BK)START 45(GT)/55(GU)/60(WM)
Why are your maps and live services updates and support stopping for some customers? We’ve been able to continuously improve our maps and software for the past 12 years for TomTom devices. However, over time and due to the available resources on some older devices they are no longer capable of running the latest software and maps. As an illustration, in 2010 a map for Europe was 1.6GB, and today it is 6.5GB.
*Lifetime means the useful life of the device, i.e. the period of time TomTom supports your device with updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more. You need a PC with an Internet Connection and a MyTomTom account to download new maps and updates. For more information, visit tomtom.com/lifetime
- TomTom Services via Smartphone: Activate TomTom Traffic, Speed Camera Updates and MyDrive by connecting to your smartphone via Bluetooth®. To learn more and check compatibility, please visit:tomtom.com/connect
- The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TomTom is under license. Other trademarks and trade names are those of their respective owners.
- Wi-Fi® is a registered trademark of Wi-Fi Alliance®.
- Siri is a trademark of Apple Inc., registered in the U.S. and other countries.
- Google Now™ service is a trademark of Google Inc
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介紹 受影響的設備
每天在TomTom，我們都非常努力地為您帶來最好的導航體驗。這項工作的一大部分是不斷提高您的衛星導航運行的地圖，服務和軟件的質量。
很明顯，我們的一些老一代導航設備沒有足夠的資源來運行最新的地圖和軟件。
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道歉
一些TomTom START用戶已經被認為不再支持他們的導航設備。
TomTom START設備有多個版本 - 我們已經主動與那些不再購買地圖和服務的設備的所有者進行溝通。
但是，客戶還可以通過檢查其設備上序列號的前兩個字母，以確定其設備是否包含在此列表中。
無法再購買地圖和服務的START設備列表：
TomTom START 20：序列號的前兩個字母 - '
AO'TomTom START 25：'
BK'TomTom START 45：'
GT'TomTom START 55：'
GU'TomTom START 60：'WM'
此鏈接將幫助客戶找到他們的設備上的序列號：點擊這裡
如果您的設備有終身地圖，您將繼續收到更新。
對於造成的任何混淆，我們深表歉意。
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它將如何影響您的設備
對於受影響的設備（請參閱頁面末尾的受影響設備的完整列表），
您將無法更新地圖或服務。
如果您有活動的訂閱映射更新或TomTom服務，您將繼續接收這些訂閱，直到訂閱用完為止。
您將不會收到新的軟件更新。
您的設備將繼續像現在一樣運行，但是您的地圖將變得過時，導航的準確性也會降低。
受影響設備列表
不再支持的設備：
GO 750（W7）XL第二版（RC / RI / RN / RV）XXL 530（RY）/ 535（RW）/ 540（RX）/ 550（GL）系列
ONE第四版（PC / PF / PI / PL / PO / PQ）START（XB / XD / XF / XH）EASE（XI / XJ / XK / XL）
PLUS（XN / XM）XL第四版（GJ / GI / GK / GP）GO 1000（TD / TB）
GO 1005（SF / SB）威盛110（AG）/ 130（AV）/ 220（AQ）威盛120（AN / AU / FM）
XXL經典系列（GQ）GO 700（M5）GO 630（JB）
GO 720（M6）GO 730（J4）GO 740（WR / WL）
GO 750（W4）GO I90（DC）ONE IQ ROUTES（P1 / PS / P2 / PU）
一個140（紅色）（下午）XL第三版（R1 / RS / R2 / R4 / RU）GO 820（FT）
GO 825（FY）START 20（AO）/ 25（BK）START 45（GT）/ 55（GU）/ 60（WM）
為什麼您的地圖和實時服務更新和支持停止一些客戶？TomTom設備在過去的12年中，我們已經能夠不斷改進我們的地圖和軟件。然而，隨著時間的推移，由於一些較舊的設備上的可用資源，他們不再能夠運行最新的軟件和地圖。例如，2010年的歐洲地圖是1.6GB，現在是6.5GB。
*終身是指設備的使用壽命，即TomTom支持您的設備更新，服務，內容或配件的時間。如果沒有這些設備可用，設備將達到其使用壽命。您需要一台具有Internet連接和MyTomTom帳戶的PC來下載新的地圖和更新。欲了解更多信息，請訪問tomtom.com/lifetime
- 通過智能手機的TomTom服務：通過藍牙®連接到智能手機，激活TomTom流量，加快相機更新和MyDrive。要了解更多信息並檢查兼容性，請訪問：tomtom.com/connect
- Bluetooth文字商標和徽標是Bluetooth SIG，Inc.擁有的註冊商標，TomTom對此類商標的任何使用均已獲得許可。其他商標和商標是其各自所有者的商標和商標。
- Wi-Fi®是Wi-FiAlliance®的註冊商標。
- Siri是Apple Inc.在美國和其他國家註冊的商標。
- Google即時™服務是Google Inc.的商標
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